Help Centre
habajji Frequently Asked Questions
Everything you need to know about your habajji account — from signing up and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and responsible gaming tools for players in Bangladesh.
25 Questions — Across 5 categories
24/7 Support — Always available
English — Clear, plain answers
BDT — bKash & Nagad covered
This page brings together the most common questions asked by habajji players across Bangladesh — covering everything from creating your first account in Dhaka or Chittagong, to understanding how bKash and Nagad deposits work, to placing your first cricket bet on a BPL match. Whether you are a new player or a returning member, the answers below are written in plain English so you can find what you need quickly. If your question is not covered here, habajji's 24/7 support team is always ready to help.
Easy Sign-Up
Register in under 3 minutes with your mobile number.
bKash & Nagad
Instant BDT deposits and fast withdrawals via mobile banking.
Cricket Betting
BPL, IPL, T20 World Cup and all Bangladesh Tigers fixtures.
SSL Secured
256-bit encryption protects every transaction and login.
Welcome Bonus
Generous first-deposit bonus for new habajji members.
24/7 Support
Live Chat, email, and WhatsApp support every day of the year.
Can't find your answer? habajji's support team is available 24/7 via Live Chat on the platform, by email at , or via WhatsApp. All support is provided in English and responses are typically received within minutes.
Account & Registration
5 Questions
Creating a habajji account takes under three minutes.
Visit the habajji Login page, click Register, and fill in your full name, mobile number, email address, and a secure password. You must be at least 18 years old and based in Bangladesh to register. Once submitted, a verification code is sent to your mobile number — enter it to activate your account instantly.
habajji requires a valid government-issued photo ID for KYC verification before your first withdrawal is processed.
Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. Upload clear scans or photos via your account dashboard — verification is usually completed within 24 hours.
You can reset your habajji password in seconds using the Forgot Password link on the habajji Login page.
Enter your registered mobile number or email address and habajji will send a one-time reset code. Enter the code, set a new password, and you are back in. If you are still locked out after two attempts, contact habajji support via Live Chat or email for assistance.
No — habajji strictly allows only one account per player.
Operating multiple accounts is a violation of habajji's Terms and Conditions and may result in all associated accounts being permanently closed, balances voided, and winnings confiscated. If you have accidentally created a duplicate account, contact habajji support immediately to resolve the situation before any penalty is applied.
To close your habajji account permanently, contact habajji support via Live Chat or email at with the subject line "Account Closure Request".
habajji will first process any pending withdrawals to your registered bKash, Nagad, or bank account, then permanently deactivate the account. If you are closing due to a gambling concern, habajji recommends using the self-exclusion tool instead, which preserves your account data and can be reversed after the exclusion period ends.
Deposits & Withdrawals
6 Questions
bKash deposits on habajji are credited instantly in almost all cases.
Once you complete the Send Money transaction from your bKash app to the habajji payment number displayed at checkout, the funds appear in your habajji wallet within 30 seconds to 2 minutes. During peak hours or national holidays such as Eid, occasional delays of up to 10 minutes may occur. If your deposit is not credited after 15 minutes, contact habajji support with your bKash transaction ID.
The minimum deposit on habajji is ৳200 BDT for bKash and Nagad transactions.
For Rocket and Upay, the minimum is also ৳200 BDT. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank carry a higher minimum of ৳1,000 BDT due to processing requirements. There is no maximum deposit limit enforced by habajji, though individual bKash and Nagad daily transaction caps set by those providers may apply.
The minimum withdrawal amount on habajji is ৳500 BDT for bKash and Nagad.
For Rocket, the minimum is also ৳500 BDT, and for bank transfers the minimum is ৳1,000 BDT. Your account must be fully KYC-verified before any withdrawal is processed. habajji does not charge any withdrawal fees on its end, though your mobile banking provider may deduct a small standard service charge as per their own fee schedule.
habajji processes bKash and Nagad withdrawals within 15 minutes to 2 hours during normal business hours (Bangladesh Standard Time, UTC+6).
Withdrawals submitted between midnight and 6 AM BST may take slightly longer — typically up to 4 hours — as processing volumes are batched overnight. Bank transfer withdrawals to Dutch-Bangla Bank, IBBL, or Sonali Bank typically settle within 1–2 business days. Always ensure your registered withdrawal account matches your habajji account name to avoid delays.
habajji does not charge any platform-side fees on deposits or withdrawals.
All amounts you deposit or withdraw are transferred in full at the BDT value shown. However, bKash, Nagad, Rocket, and Upay each apply their own standard service charges as per their fee schedules — typically 1–1.5% on Send Money transactions. These are external charges outside habajji's control and are not refunded by habajji.
habajji supports bKash, Nagad, Rocket, and Upay for instant mobile banking transactions.
This makes it easy for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond to deposit and withdraw in BDT without visiting a bank. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank are also accepted. habajji does not currently support Visa or Mastercard card payments for Bangladesh-based players.
Games & Gameplay
5 Questions
To bet on cricket at habajji, navigate to the Cricket section from the main menu and select the match you want.
Available fixtures include BPL, IPL, T20 World Cup, and all international matches featuring the Bangladesh Tigers. Choose your market — match winner, top batsman, total runs, over/under, and more — then enter your stake in BDT, review the odds, and confirm your bet. Live in-play betting is available on selected matches with real-time odds updates throughout the game.
habajji offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total sixes, total fours, over/under total runs, and live in-play options.
Additional markets include first wicket method, player performance props, partnership runs, and powerplay scoring. BPL (Bangladesh Premier League) matches receive the deepest coverage on habajji, with some fixtures offering 40+ betting options per game. All odds are displayed in decimal format with real-time updates.
Yes — habajji is fully optimised for mobile play on both Android and iOS devices with no app download required.
All slots, live casino games, and sports betting markets are accessible directly through your mobile browser. The habajji mobile interface adjusts automatically to your screen size, delivering the same complete game library and account management features as the desktop platform. Players from Dhaka, Chittagong, Sylhet, and across Bangladesh report smooth gameplay on standard 4G connections.
Return to Player (RTP) rates on habajji slots typically range from 94% to 97%, depending on the game title and provider.
This means that for every ৳100 wagered over time, ৳94–৳97 is returned to players on average across all sessions. Slots from Pragmatic Play, NetEnt, and Microgaming available on habajji generally fall within this range. The specific RTP for each game is shown in its information or help panel. habajji does not modify RTPs set by the original certified game providers.
All games on habajji use certified Random Number Generator (RNG) technology supplied directly by the original game developers.
Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi are independently audited by third-party testing laboratories. habajji does not alter game outcomes or RTP settings at the platform level. Players can verify the fairness certificate and provider information for any game within its info panel before playing.
Bonuses & Promotions
4 Questions
habajji offers a welcome bonus to newly registered players who make their first qualifying deposit.
The specific bonus amount and terms — including the minimum deposit threshold, bonus percentage, and eligible games — are displayed on the habajji promotions page at the time of your registration. Welcome bonuses are credited automatically to your account after your qualifying deposit is confirmed. All welcome bonuses are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn.
A wagering requirement means you must wager your bonus amount a set number of times before you can withdraw winnings generated from that bonus.
For example, a 30x wagering requirement on a ৳1,000 bonus means you must place ৳30,000 in total bets before withdrawing any bonus-related winnings. habajji clearly states the wagering requirement for each bonus in its terms. Sports bets and different casino game types may contribute varying percentages toward meeting the total requirement — slots typically contribute 100%, while table games may contribute less.
Yes — habajji periodically offers free spins promotions on selected slot titles as part of welcome packages, deposit reload offers, and seasonal campaigns.
Seasonal promotions tied to events like Eid, Pohela Boishakh, or major cricket tournaments such as the BPL and T20 World Cup are common occasions for free spins offers. Free spins are credited automatically to your habajji account and are valid only on the specific game(s) listed in the promotion. Any winnings from free spins are subject to habajji's standard wagering requirements before withdrawal.
habajji runs a tiered loyalty programme that rewards regular players with points for every real-money wager placed on sports, casino, and slots.
Accumulated loyalty points can be converted into bonus credits or used to unlock higher-tier benefits including faster withdrawal processing, dedicated account management, higher deposit and withdrawal limits, and exclusive promotional offers. Your current loyalty tier and point balance are always visible in your habajji account dashboard, and tiers reset on an annual basis.
Safety & Responsible Gaming
5 Questions
habajji operates as a safe, SSL-encrypted platform and uses industry-standard security protocols to protect all player data and financial transactions.
All personal data submitted to habajji is stored securely and never sold to third parties. habajji employs two-factor authentication (2FA), real-time fraud monitoring, and encrypted payment processing through trusted payment gateways. Players across Bangladesh — from Dhaka and Chittagong to Rajshahi and Cox's Bazar — can transact with confidence knowing their account is protected at every step.
habajji protects your data using 256-bit SSL encryption across all pages and payment transactions — the same standard used by major international banks.
Your bKash, Nagad, or bank account details are never stored directly on habajji servers; payments are routed through secure, certified payment gateways. habajji's full data handling practices are detailed in the Privacy Policy. habajji does not share your personal data with third-party advertisers or marketing networks under any circumstances.
The minimum age to register and play on habajji is 18 years old — this rule is strictly enforced across all habajji products without exception.
Sports betting, casino games, and slots are all restricted to adults aged 18 and above. habajji verifies player age during the KYC process using NID or passport documentation. Any account found to be operated by a person under the age of 18 will be immediately closed, all associated winnings voided, and any deposits returned to the original payment source where possible.
habajji offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, or permanently — and activation takes effect immediately.
To activate self-exclusion, go to the Responsible Gaming section in your habajji account settings, or contact habajji support via Live Chat, email at , or WhatsApp at +880 1700 000000. Once active, self-exclusion blocks all deposits, gameplay, and marketing communications for the full selected period. For further guidance, visit the habajji Responsible Gaming page.
habajji customer support is available 24 hours a day, 7 days a week, every day of the year — including Eid and all Bangladesh public holidays.
You can reach the habajji support team via Live Chat directly on the platform (fastest response, typically under 3 minutes), by email at , or via WhatsApp at +880 1700 000000. For responsible gaming enquiries, self-exclusion requests, or urgent account issues, Live Chat is the recommended channel for the quickest resolution.
Gambling involves financial risk. Play responsibly. habajji is intended for entertainment purposes only and is restricted to adults aged 18 and above. If gambling is negatively affecting your finances, relationships, or wellbeing, please activate self-exclusion immediately or contact habajji support. You can also visit the Responsible Gaming page for full guidance.
Still Have a Question?
habajji's support team is on standby around the clock to help with any question not covered above. Reach out through any of the channels below — all enquiries are handled in English and treated with complete confidentiality.
24/7 Live Chat on platform
+880 1700 000000
Explore habajji
Ready to Play? habajji Has You Covered.
From BPL cricket betting to live casino and hundreds of slots — all in BDT with instant bKash and Nagad payments. Open to adults aged 18 and above across Bangladesh.